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Colleen Kettenhofen is a Phoenix, Arizona motivational speaker on managing people, effective leadership, dealing with difficult people, and presentation skills. She has spoken in 47 states and six countries for top corporations and associations since 1995. She is contributing author of “The Masters of Success,” featured on NBC’s Today Show and Fox News. Colleen is available for keynotes, breakout sessions, training and seminars.

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When Teams Don't Work: 10 Reasons
Written by Colleen Kettenhofen

"Ability is what you are capable of doing. Motivation determines
what you do. Attitude determines how well you do it."
Lou Holtz

1. Backstabbing. If you are the team leader and backstabbing is an issue, suggest that the team come up with a rule. Example: if there is any backstabbing among team members and they can't resolve it on their own, it goes before the team leader.
2. Interrupting. This is a common challenge in meetings. Have the team come up with a rule such as, “no one is allowed to speak until the other person finishes and you raise your hand.”
3. “Tangents.” Someone going off on tangents in meetings. If you are the team leader, tactfully ask the rest of the group if they want to hear any more about the issue being discussed.” If not, let that person know they can talk with you privately after the meeting. Remember tact and diplomacy.
4. Whining. Have an unwritten rule that team members must come up with a solution whenever they complain. One team actually held up cue cards with a sad face whenever someone whined excessively. It added humor to the meetings but got the point across.
5. Not sharing job knowledge. This is so important it should be in every employee's job description. Sharing of job skills, knowledge and ideas is central to a team's success.
6. Tardiness. Is there an employee who is consistently late? What is its impact on the morale of the team? Have a personal standard in writing for what is considered “late.”
7. Too many breaks (or too long). Put the number of breaks allowed, along with time frame in job descriptions. An alternative is to have the team come up with how many breaks a team member can have in one day. Include the number of minutes.
8. Disorganization of shared workspace. 2 common problems: 1) Shared workspace is so small it affects productivity. 2) If “Oscar” and “Felix” are sharing workspace, have them define the rules on what's considered neat and organized. Have them ask themselves, “Is this problem affecting productivity?” I love it when I go into a company's break room and above the sink it reads, “Please clean up after yourself. Your mother doesn't work here!”
9. Excessive personal use of the Internet or telephone. In my programs around the world, I frequently hear complaints from people receiving too many joke emails. Another common challenge is someone in the office talking loudly while on a personal call. Have the team define the rules. While everyone likes to socialize, what is considered to be adversely affecting the performance of the team?
10. Leaking confidential information. What is considered confidential? Be specific and put it in writing.

You are free to reprint or repost this article for use in your newsletters, association publications, or intranet provided Colleen Kettenhofen's contact information (name, website, and email) is included with the article. Colleen Kettenhofen is a Phoenix, Arizona motivational speaker, trainer, & co-author of "The Masters of Success ," featured on NBC's Today Show, along with Ken Blanchard and Jack Canfield. For free articles, video clips, and e-newsletter, visit http://www.ColleenSpeaks.com. Colleen's area of expertise are leadership, managing people, life balance, difficult people, presentation skills. Colleen is available for keynotes, breakout sessions and seminars.

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