Difficult people: the whiner, know-it-all, gossip, blamer, passive-aggressive, work-the-system worker and other difficult people. In this insightful, interactive and information-packed program, discover the inside secrets to what makes difficult people tick…and what ticks them off! Recognize the 16 main reasons for why difficult people think, talk, and act the way they do. What you can, and can’t do about it! 7 strategies for dealing with difficult people, guaranteed to work if you’ll change the part you can control – you! You’ll walk away with easy, time-tested strategies you can apply immediately for dealing with difficult people. Discover how to keep yourself sane, secure and with a still-sunny disposition! And, in learning about difficult people, might I be the difficult person?! (Keynote, breakout session, or training seminar).

Achieving Personal and Professional Success:
Renew, Refuel, Recharge!

Utilizing the most up-to-the-minute research, with Colleen as your personal success coach, learn to recognize your own self-sabotaging thought patterns. New! Recognize 7 proven strategies for achieving greater business success and career success. Discover 2 time-tested principles for boosting your self confidence, especially when dealing with difficult people. Identify 8 great foods for boosting your mood & increasing energy. Recognize the 12 most persuasive words in the English language, and how to use them effectively to dramatically improve business success. 10 communication pitfalls to avoid at work, at home, and why they can hinder your success. Proven and practical easy techniques for projecting a more professional image, and dramatically improving your credibility. Leadership at all levels: the 4 leadership styles. Analyze and identify your own leadership style. What are your strengths and weaknesses for how you are perceived? (Keynote, breakout session, or training seminar).

Tune Up Your Team! Achieving Success as a Team Leader

Forward-thinking leaders have discovered the same traits that make a successful sports team often work in a business environment as well. Discover the top 10 traits people want to see for them to willingly follow their team leader. The key word here is “willingly.” Learn job-tested team leader strategies for building trust, communication and productivity so your employees are a team instead of a “work group.” Managing the four generations: Baby Boomers, Generation X-ers, Radio Agers, and Millenials, and how they are each motivated differently, and communicate differently! Discover how to capitalize on the strengths and gifts each generation brings to your organization. Managing people and dealing with difficult employees: discover why successfully dealing with difficult people is crucial for a team's success. Recognize the disastrous effect of keeping difficult people on a team and what you, as the team leader, can do about it! This team leader program is designed to be highly interactive, informative and fun. (Keynote, breakout session, or training seminar).

Managing Difficult People…If You Dare!

This program on dealing with difficult employees is packed with new information. Often, managers and supervisors today are dealing with difficult employees, and other difficult people they’ve “inherited.” Discover how to handle the insubordinate subordinates, how to handle the passive aggressive employee, the gossips, blamers, whiners at work and more. Learn a step-by-step easy approach for what you should document and why when dealing with difficult employees. How do you coach and discipline the “work-the-system” worker, “attitude” employee, passive-aggressive, know-it-all and other difficult employees in this litigious society? Find out in this fast-paced and information-packed program based on new research. You won’t want to miss this one! It could cost you more in the long run! (Keynote, breakout session, or training seminar).

Present Like a Pro: Sell Them, Don't Tell Them!
Presentation Skills Training

In this interactive and informative presentation skills program, discover 6 strategies for overcoming nervousness once and for all…guaranteed! Learn proven techniques and secrets of the “speaking superstars” to easily & creatively organize a speech. People love to buy but don’t want to be “sold.” Discover the 3 most important ingredients for improving presentation skills. Recognize and discuss how to be persuasive and entertaining even if you’re presenting technical material. How to come across credibly and confidently…this one tip alone will dramatically improve your presentation skills. Discuss how to use visual aids for maximum impact. Presentation skills and dealing with difficult people: how to handle a hostile audience, and questions you don’t know how to answer! (Breakout session, or training seminar).

Celebrating Life and Strength as a Cancer Survivor

In this warm, humorous, and inspiring program, Colleen Kettenhofen shares personal experiences and anecdotes of her own journey from cancer patient to courageous cancer survivor 17 years later. She gives real-world examples, easy tips, and proven strategies for how to turn a negative into a positive in any area of your life. Guaranteed! Discover the top foods to boost your mood, reduce depression and increase energy. Learn 8 coping strategies survivors practice to reduce stress. Colleen’s compelling true stories are riveting and serve as a wake-up call igniting passion and purpose in your audience. Participants describe feeling appreciated, uplifted and inspired after Colleen’s interactive program. Especially beneficial for Nurses’ Week Celebrations, cancer survivor lunches, picnics and celebration dinners, and caregiver appreciations. Keynote, breakout session, or half day.

Managing Workplace Negativity

In this fun, fast-paced and interactive program, discover no-nonsense techniques for dealing with negativists, whiners, complainers, blamers, know-it-alls, and other difficult people. New! Recognize 7 time-tested strategies for dealing with difficult people and dealing with difficult employees…guaranteed! How and why negativity surfaces at work, and what you can, and can’t, do about it! Discover 9 warning signs of negativity in an organization. And, might I be the negative or difficult person? (Keynote, breakout session, or training seminar).

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All programs and titles are customized to your time frame and objectives.

Colleen Kettenhofen is a Phoenix, Arizona motivational speaker, author, and workplace expert specializing in managing people, team building, leadership,  dealing with difficult people, and presentation skills training.